At Pathos Jewellery, we take pride in the quality of our products and want you to feel confident with every purchase. While we don’t offer exchanges or refunds for change of mind, we’re here to help if something isn’t quite right with your order.

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In the unlikely event that your jewellery arrives with a manufacturing fault, we’ve got you covered! Here’s how we can help:

• Contact Us: If you notice a manufacturing issue with your item, please email us at info@pathosjewellery.com within 7 days of receiving your order, or from the date of purchase.

• Inspection Process: We will request that you return the item to us for inspection. Once we receive and assess the jewellery, we’ll either issue a replacement, exchange, or full refund—depending on your preference.

• Hassle-Free Process: We strive to make this process as smooth as possible, so if there are any issues, feel free to reach out and we’ll guide you through the next steps.

 

We hope you love your Pathos Jewellery as much as we love making it! Thank you for choosing us.